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Terms & Conditions

TERMS AND CONDITIONS

ARTICLE 1 – DEFINITIONS
These conditions mean:
Cooling-off period: the time limit within which the consumer may use his right of withdrawal;
Consumer means the natural person who does not act in the pursuit of occupation or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance agreement relating to a range of products and/or services, the supply and/or purchase obligation of which is spread over time;
Sustainable data medium: any means that allows the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation and unaltered reproduction of the stored information. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or remote services to consumers; Distance Agreement: an agreement whereby, under a system organised by the entrepreneur for distance selling of products and/or services, only one or more remote communication techniques are used until the conclusion of the contract;
Remote communication technology: means that can be used to conclude an agreement, without consumers and entrepreneurs having simultaneously come together in the same space.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR
Horlogekado.nlbased
in Hillegom, and administrator of this website.
Location address:  Heijermanswende  34 - 2182 WX HillegomPhone
number: +31 (0)610 897 765
Accessibility: Monday to Friday from 10.00 - 17:00
E-mail address: sales@horlogekado.nl
KvK: 58198016VAT
No.: NL852920477B01


ARTICLE 3 – APPLICABILITY
1. These terms and conditions shall apply to any offer made by the entrepreneur and to any distance agreement between the entrepreneur and the consumer.
2. Before the distance agreement is concluded, the text of these general conditions shall be made available to the consumer. India this is not reasonably possible, before the distance agreement is concluded, it will be indicated that the general conditions can be seen with the entrepreneur and they will be sent free of charge at the request of the consumer as soon as possible.
3. India the distance agreement shall be made available electronically by way of derogation from the previous paragraph and before the distance agreement is concluded, the text of these general conditions may be made available to the consumer by electronic means in such a way that it can be easily stored by the consumer on a durable data carrier. India this is not reasonably possible, before the agreement is concluded remotely, it will be indicated where the terms and conditions can be communicated by electronic means and that they will be transmitted by electronic means or otherwise free of charge at the consumer's request.
4. In the event that, in addition to these general conditions, specific product or conditions of service of application, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general conditions, the consumer may always invoke the applicable provision which is most favourable to him.

ARTICLE 4 - THE OFFER
1. India an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.
2. The offer shall contain a full and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true representation of the products and/or services offered. Obvious mistakes or apparent errors in the offer do not bind the entrepreneur.
3. Each offer shall contain information in such a way that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
- the price including taxes,
- any cost of delivery,
- the way in which the Agreement will be concluded and what acts are required,
- whether or not the right of withdrawal applies,
- the method of payment, delivery and implementation of the Agreement,
- the time limit for acceptance of the offer or the time limit within which the trader guarantees the price,
- the level of the distance communication rate if the cost of using the remote communication technique is calculated on a
based on the basis other than the regular basic rate for the means of communication used;
- whether the contract is archived after its conclusion, and, if so, how it can be consulted for the consumer,
- the way in which, before the contract is concluded, the consumer can verify and, if desired, recover the information provided by him under the contract,
- any other languages in which, in addition to Dutch, the agreement may be concluded,
- the codes of conduct to which the entrepreneur has subjected himself and the way in which consumers can consult these codes of conduct by electronic means, And
- the minimum duration of the distance contract in the event of an expensive transaction.

ARTICLE 5 - THE AGREEMENT
1. The agreement shall be concluded, subject to paragraph 4, at the time of acceptance by the consumer of the offer and the fulfilment of the conditions laid down therein.
2. India the consumer has accepted the offer by electronic means, the entrepreneur shall immediately confirm by electronic means receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the contract.
3. India the agreement is made electronically, the entrepreneur takes appropriate technical and organisational measures to ensure the electronic transfer of data and ensures a secure webomgeving. If the consumer can pay electronically, the entrepreneur will security measures in eight nemen.
4. The entrepreneur may inform himself - within legal frameworks - whether the consumer is commitments may be as well as all those facts and factors that are important for the responsible entering into the distance agreement. India the economic operator has good grounds for not entering into the contract on the basis of this investigation, is entitled to refuse an order or application or to attach special conditions to the execution.
5. The economic operator shall, in the case of the product or service to the consumer, provide the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, by the following:
a. the address of the establishment of the entrepreneur where the consumer can go with complaints;
(b) the conditions under which and the manner in which the consumer may exercise the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
c. information on warranties and existing post-purchase service;
(d) the information contained in Article 4(3 of these conditions, unless the economic operator has already provided such information to the consumer before the performance of the contract;
e. the requirements for termination of the contract if the agreement has a duration of more than one year or is of indefinite duration.
6. In the case of an endurance transaction, the provision in the previous paragraph shall apply only to the first delivery.

ARTICLE 6 – RIGHT OF DECOMPOSING
1. When purchasing products, the consumer shall have the option of decomposing the contract for 14 days without giving reasons. This cooling-off period shall take into place on the day after the product is received by the consumer or a pre-consumer-appointed and announced Representative.
2. During the cooling-off period, the consumer will handle the product and packaging carefully. He will only extract or use the product to such an extent to the extent necessary to assess whether he wishes to retain the product. India he shall use his right of withdrawal, return the product with all accessories supplied and, if reasonably possible, to the owner in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. Where the consumer wishes to make use of his right of withdrawal, he shall be obliged to do so within 14 days of receipt of the product, known entrepreneur. The public's information should be made by the consumer Through the model form. After the consumer has announced his wish to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the items delivered have been returned in good time, for example by means of proof of dispatch.
4.       India the customer has not indicated at the end of the time limits referred to in paragraphs 2 and 3 that he wishes to make use of his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact. 


ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL
1.     India the consumer makes use of his right of withdrawal, the maximum cost of return will be borne.
2.     India the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but not later than 14 days after withdrawal. However, the condition is that the product is already received back has been consulted by the web retailer or conclusive proof of complete return.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
1. The economic operator may exclude the right of withdrawal of the consumer to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only India the entrepreneur has clearly mentioned this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
(a) established by the entrepreneur in accordance with consumer specifications;
(b) which are clearly personal in nature and/or to which any printing has been applied other than the manufacturer's brand logos.
(c) which cannot be returned by their very nature;
d. which can quickly spoil or age;
e. the price of which is tied to fluctuations in the financial market to which the entrepreneur has no influence;
f. for separate newspapers and periodicals;
g. for audio and video recordings and computer software whose consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
(a) to carry out accommodation, transport, restaurant or leisure activities on a given date or during a specified period;
(b) whose delivery began with the express consent of the consumer before the cooling-off period has elapsed;
c. Concerned betting and lotteries.

ARTICLE 9 - PRICE
1. During the period of validity indicated in the offer, the prices of the products and/or services offered shall not be increased, subject to price changes as a result of changes in the VAT rates.
2. By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are tied to fluctuations in the financial market and which the entrepreneur has no influence on with variable prices. This commitment to fluctuations and the fact that any prices listed are target prices are indicated by the offer.
3. Price increases within 3 months of the conclusion of the agreement shall be permitted only India they are the result of legislation or provisions.
4. Price increases from 3 months after the conclusion of the agreement shall only be permitted India the entrepreneur has negotiated this and:
(a) they are the result of legislation or provisions; Or
b. the consumer has the power to terminate the contract from the day on which the price increase starts.
5. The prices listed in the supply of products or services shall include VAT.

ARTICLE 10 - CONFORMITY AND GUARANTEE
1. The entrepreneur shall be er voor in that the products and/or services comply with the agreement, the specifications set out in the offer, the reasonable requirements of soundness and/or usability and the laws and/or public regulations existing on the date of the conclusion of the agreement.  If agreed, the entrepreneur is Also in that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer shall not affect the legal rights and claims which the consumer may assert against the entrepreneur under the contract.

ARTICLE 11 - DELIVERY AND EXECUTION
1. The entrepreneur shall take the utmost care when receiving and executing orders of products and in assessing requests for service.
2. The place of delivery shall be the address which the consumer has made known to the holding.
3. Taking into account what is specified in Article 4 of these terms and conditions, the company shall carry out accepted orders with competent urgency but not later than 30 days unless a longer delivery period has been agreed. India delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will receive a notification no later than 30 days after placing the order. In that case, the consumer has the right to terminate the contract at no cost and the right to any damages.
4. In the event of dissolution conform the previous member will reimburse the trader the amount paid by the consumer as soon as possible, but not later than 30 days after dissolution.
5. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to make a replacement item available. At the latest at delivery, it will be clearly and understandably reported that a replacement item is delivered. In the case of replacement articles, the right of withdrawal cannot be excluded. The costs of a possible return are at the expense of the entrepreneur.
6. The risk of damage and/or disappearance of products rests with the entrepreneur until the time of delivery to the consumer or a pre-designated and disclosed to the entrepreneur representative, unless expressly agreed otherwise.

ARTICLE 12 - PAYMENT
1. Where otherwise agreed, the amounts due by the consumer shall be paid within 14 days of the start of the cooling-off period referred to in Article 6(1). In the case of an agreement to provide a service, this period shall begin after the consumer has received confirmation of the contract.
2. In the case of the sale of products to consumers, a prepayment of more than 50% may never be negotiated in terms of terms and conditions. When prepayment has been negotiated, the consumer cannot assert any right On the execution of the relevant order or service(s) before the negotiated prepayment has taken place.
3. The consumer has a duty to report inaccuracies in payment details provided or disclosed to the entrepreneur without delay.
4. In the event of a consumer default, the entrepreneur Except legal restrictions, the right to charge the reasonable costs previously disclosed to the consumer.

ARTICLE 13 - COMPLAINTS SCHEME
1.     The entrepreneur has a sufficient announced handling the complaint in accordance with this complaints procedure.
2.     Complaints about the implementation of the contract must be submitted to the entrepreneur within 7 days in full and clearly, after the consumer has identified the deficiencies.
3.     Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur replies within the 14-day period with a receipt notice and an indication when the consumer can expect a more detailed answer.
4.     India the complaint cannot be resolved by mutual agreement, a dispute that is open to the dispute settlement arises.
5.     Bij Complaints Serves A Consume  First too Apply to the Entrepreneur. Bij klaughs that cannot be resolved by mutual agreement, the consumer should turn to the Foundation WebwinkelKeur (www.webwinkelkeur.nl), it will mediate for free. Should a solution not yet be reached, the consumer has the opportunity to make his complaint by stichting GeschilOnline (www.geschilonline.com) the ruling is binding and both entrepreneur and consumer agree to this binding ruling. The submission of a dispute to this Disputes Committee is subject to costs which must be paid by the consumer to the relevant committee. Also is it Possible To Complaints To too Report through the European ODR platform (http://ec.europa.eu/odr).
6.     A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
7.     India a complaint is found to be justified by the entrepreneur, the entrepreneur will replace or repair the products delivered free of charge.

ARTICLE 14 - DISPUTES
1. Agreements between the entrepreneur and the consumer to which these terms and conditions relate shall apply only Dutch law.
2. Disputes between the consumer and the entrepreneur concerning the establishment or implementation of agreements relating to products or services to be supplied by that entrepreneur may be submitted to the Webshop Disputes Committee, Postbus 90600, 2509 LP te Den Haag (www.sgc.nl).
3. A dispute is caused by the Disputes committee only if the consumer has first submitted his complaint to the entrepreneur within a competent time.
4. Not later than three months after the dispute has arisen, the dispute shall be settled in writing with the Disputes committee pending to be made.
5. Where the consumer wishes to refer a dispute to the Disputes committee, is the entrepreneur is bound by this choice. If the economic operator wishes to do so, the consumer will have to say in writing, within five weeks of a request made in writing by the entrepreneur, whether he wishes to do so or to have the dispute dealt with by the competent court. If the trader does not perceive the choice of the consumer within the five-week period, the entrepreneur is entitled to present the dispute to the competent court.
6. From Disputes committee does judgment under the conditions laid down in the Rules of the Disputes Committee.  The decisions of the Disputes committee to be carried out in the case of binding advice.
7. From Disputes committee will do not deal with a dispute or cease treatment if the trader has been granted suspension of payment, has become bankrupt or has effectively terminated his business, before a dispute has been dealt with by the committee at the hearing and a final ruling has been handed down.
8. Indian naast de Webshop Disputes Committee another recognised or at the Consumer Affairs Complaints Commissions Foundation (SGC) or the Financial Services Complaints Institute (Kifid) member disputes committee has jurisdiction, the Webshop Disputes Committee has jurisdiction in the case of disputes concerning mainly the method of sale or remote service. For all other disputes, the other recognised at SGC or Kifid member disputes committee.

ARTICLE 15 - ADDITIONAL OR DEROGATIONPROVISIONS
Additional provisions or derogating from these terms and conditions may not be to the detriment of the consumer and must be laid down in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.